Support services


Torpedo Factory Group’s service team can respond rapidly throughout the UK and offer a selection of maintenance agreements that can be tailored to suit client requirements precisely. We are passionate about providing a first class level of support to our clients, and this commitment is what sets us apart from other companies.

TFG holds a comprehensive inventory of equipment to back up maintenance agreements and to ensure as little disruption possible to clients should there be any system issues.

Reduce Risks

AV system failures present a real risk to organisations – loss of reputation, interruptions in meetings and presentations and disruption to your high profile events. We help to reduce these risks by getting to site rapidly and getting your system up and running again

Reduce Costs

Whilst maintaining your AV equipment, we intend to reduce your costs by extending the life of your existing AV system and refurbishing or re-engineering your equipment

Increase Focus

With access to our accredited engineers, you can focus on more strategic areas of your business and leave the AV to us.

Maintenance Packages

TFG maintenance packages include:

  • Preventative Maintenance Visits (PMVs)
  • Emergency call outs
  • Offsite repairs
  • Components protection
  • Equipment loan plan
  • Immediate telephone assistance from the TFG service desk
  • Remote monitoring
  • TFG can also make provision for evening/weekend cover upon request.


  • Royal societies
  • Royal engagements
  • NGO
  • Government
  • Education
  • Finance

  • Hospitality
  • Retail
  • Charity
  • Automotive
  • Public
  • Pharmaceuticals
  • Gaming

Our Clients Include

  • Lipfriend Rodd International
  • Royal Society of Chemistry
  • Trade Union Congress
  • Funding Circle
  • Various Councils
  • Sanofi

  • British Forces Foundation
  • Ramboll
  • Hines
  • Royal Pharmaceutical Society

On Site Services

We provide on-site technicians for our managed service clients to handle any immediate support required for their meeting facilities, ranging from setting up video conference meetings to running high profile live events.

Case Study

Reigate & Banstead Borough Council

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